Nicole Marais Psychotherapy - Counselling - Coaching

Contact. Terms and Conditions. Fees.

Tel: 07729 342280

Messages and emails will usually be replied to within 24 hours

Central, North West London, West London and the West End practice located at:

Violet Hill Studios
6 Violet Hill
St John's Wood
London NW8 9EB

(Maida Vale & St John's Wood tubes. Paddington main line and tube)

Central & North London practice located at:

London N7 and N19

(Archway and Tufnell Park tubes - both 5 min walk. Buses 4, 41, 43, 134, 263, 390, W5)
(Upper Holloway - overground. 10 minute walk. Kentish Town. 10 minute walk)

I also have an international practice via various video call systems and telephone.

I can also be found on the following therapy websites:

Click here
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Terms & Conditions

Many problems in relationships occur due to unwritten rules. Boundaries are crossed; many times with parties being unaware.

The purpose of these Terms and Conditions are to provide clear boundaries to ensure a clearly defined framework which provides a good foundation for a therapeutic relationship.


I operate a sliding scale. Please enquire for details.

Fees are increased every two years.

This is about having a conscious relationship with yourself and money. It is about valuing yourself and the choices you make with respect to how you spend your money. It is about respecting me too.


Sessions are 50 minutes (a ‘therapeutic hour’), usually on a weekly basis and occasionally twice weekly, if required - usually at the same time and place. Unless other arrangements have been made.


Arrive on time. Consistent lateness will be questioned. Time will not be made up for late arrivals.

This is about respecting your own time and my time. It is about setting boundaries and empowering yourself.

Arriving on time also ensures that you get a full session.


Regular attendance is required. Research has shown that too many interruptions dilutes the therapeutic healing.

This also includes holiday periods. Extensive holiday periods also dilute the therapeutic process as do many ‘ad-hoc’ holidays.

This shows commitment to yourself and to your work.

Consistency enables you to understand, learn, heal and integrate a new way of being.

Altered States

It is important that clients attend therapy sessions sober. Please do not attend if you are in an altered state through drink or drugs. If you have to cancel due to this you will be charged.

This is about respecting the work and ensuring that the session is used appropriately.

Payment for any absences

Clinic days are Monday to Thursday. 7 days notice is needed for any date/time changes or cancellations. Otherwise the full fee will be charged. If I am contacted at late notice and I have diary availability within the same week then the fee will only be charged for the session used - the session cannot be transferred to another week.

Sessions can be converted to a remote session if needed.

The regular slot is yours. This shows commitment to the work. It also respects my time.

Telephone/Video Sessions

Ensure that you are in a quiet and confidential setting as if you are physically in the therapy room, without distractions, for example; not in a car, or being interrupted by family members. My clinic is operated from the UK and governed by those jurisdictions. Overseas clients use the service at their own initiative and risk. As you are aware no technological service is 100% secure, however necessary precautions are taken my end to ensure that my system is protected and confidentiality maintained.

This can also give you the flexibility in the event of an emergency to ensure that you continue with your commitment to yourself and your work.

Ending Therapy

A minimum of 4 sessions notice is required before ending longer-term therapy. Short term counselling can be mutually agreed for varying times, i.e. 6 weeks, 3 months, 6 months and so on. This can be renewed as often as required.

The ending of therapy is just as important as the beginning. Endings are a time of reviewing your work, tying up loose ends, harvesting all your achievements and a celebration of your life and your way forward. An ending in therapy can bring a positive and empowering experience of endings in your life.

Clinic Hours

Sessions vary during the week. The earliest starts at 8am and the latest 8.30pm; Monday - Thursday. Emergency sessions can be booked throughout the week; Monday - Thursday dependent on availability.

Office Hours

My usual contactable office hours are Monday-Thursday; 8am - 6pm. However, with the exception of my holiday periods, there will be an answerphone at all times. Email/Text messages also follow the same hours.

My holidays

I usually take several weeks throughout the year. No more than 2 weeks at a time. I work bank holidays with the exception of Christmas and New Year.

GDPR - Confidentiality and Ethics

The General Data Protection (GDPR) is EU wide and more extensive than the Data Protection Act.

The personal data I collect will be used for psychotherapeutic purposes.

My legal basis for processing the personal data is to track your treatment plan and ensure that progress is being made.

The data is always held securely and not shared with anyone not involved in your treatment plan. The work I conduct is confidential. As a therapist I have a duty of care which I take seriously and in exceptional cases (i.e. if a client reveals intent to cause harm to self/others) I may find it necessary to take this information outside of the session. Any action is discussed with the client first. My therapeutic work is undertaken in accordance with the UK Council for Psychotherapy (UKCP) and the British Association for Counselling and Psychotherapy (BACP).


By consenting to working together you are giving me permission to process your personal data for psychotherapeutic purposes as named above.

You may withdraw consent at any time by making a written request.

Records are kept up to a maximum of 7 years.

Social Media

As therapy is based on privacy and confidentiality - I do not engage with clients (including past) socially or on any social media platforms.

I will cover this again in the first session and happy to clarify any further questions.

I also work with insurance companies including BUPA.

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